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Return Policy - Fotopharmacy

Return Policy

Before any return, please first contact our customer service team info@fotopharmacy.com

- We accept returns 30 days after the package is received.

- If you received an incorrect, damaged, defective, or not as described item, contact us immediately for a partial/full refund or replacement, providing us with an e-mail and photos of the incorrect, damaged, defective item (postage and packaging fee will not be refunded).

- In any other case the product/s can be returned, however it must be in factory condition (not opened, original package, undamaged, all manuals/additional stuff included), otherwise we will not accept the return.

- All charges for posting and packaging must be paid by the customer in addition all returned packages must be provided with tracking number.

- The packaging returning from customers, must be followed by an informing email and at least one photo of the returning item/product/package.